Refund policy

We have a 14-day return policy

This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and undamaged.

To start a return, you can contact us at mosquito@mosquitomade.com. Please note that returns will need to be sent to the following address:

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at mosquito@mosquitomade.com.

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like certain custom products (such as special orders or personalized items), or digital products. We also do not accept returns for items that have been damaged through use or abuse.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at mosquito@mosquitomade.com.